Privacy policy

Last Updated: September 2026

At Julien Trivedi, we respect your privacy and are committed to protecting the personal information you provide when using our website, purchasing our products, booking appointments or contacting us.

This Privacy Policy explains what information we collect, how we use it, how we protect it and the choices available to you.

1. Information We Collect

When you use our website or purchase from us, we may collect information including:

Personal Information

• Full name
• Email address
• Telephone/mobile number
• Billing address
• Shipping address
• Delivery information
• Information provided when contacting customer support

Order Information

When you place an order, we may collect information relating to:

• Products purchased
• Order number
• Payment status
• Delivery details
• Returns and exchanges
• Customer communications relating to the order

Payment card information is generally processed securely by our third-party payment providers. We do not normally have access to your complete card details.

Appointment Information

If you book a Personal Fitting Service, we may collect information necessary to arrange and manage your appointment, including your name, contact details, preferred appointment time and fitting-related information you choose to provide.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Website activity
• Referring website
• Approximate location information
• Date and time of visits

This information may be used to maintain website security, understand website usage and improve our services.

3. Cookies

Our website uses cookies and similar technologies to provide essential website functionality and improve your browsing experience.

Cookies may be used for:

• Website functionality
• Shopping cart and checkout functionality
• Remembering preferences
• Analytics
• Website performance
• Marketing and advertising
• Understanding how visitors interact with our website

You can manage or disable cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled.

4. How We Use Your Information

We may use your personal information to:

• Process and fulfil orders
• Arrange deliveries
• Process returns and exchanges
• Provide customer support
• Manage Personal Fitting appointments
• Communicate with you about your orders
• Respond to enquiries
• Improve our website and services
• Prevent fraud and protect website security
• Maintain business and transaction records
• Send marketing communications where you have provided appropriate consent

5. Marketing Communications

If you subscribe to our newsletter or otherwise provide consent to receive marketing communications, we may send you information about:

• New collections
• Product launches
• Special releases
• Promotions
• Events
• Personal Fitting Services
• Julien Trivedi news and updates

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.

6. Sharing Your Information

We may share relevant information with trusted third-party service providers where necessary to operate our business.

These may include:

• Shopify and website service providers
• Payment processors
• Delivery and courier companies
• Email and communication providers
• Analytics providers
• Marketing and advertising platforms
• IT, security and technical service providers
• Professional advisers where required

We only share information where reasonably necessary for the relevant service, legal obligation or legitimate business purpose.

We do not sell your personal information as a standalone product.

7. Shopify

Our online store is operated using Shopify. Shopify provides the technology used to operate our online store, checkout and related services.

Information submitted through our website may therefore be processed by Shopify and its service providers in accordance with their applicable privacy practices.

8. Payment Information

Payments are processed through secure third-party payment providers.

We do not normally store complete payment card details on our own systems.

Payment providers may collect and process payment information in accordance with their own privacy policies and applicable security requirements.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes and complying with legal, accounting or regulatory obligations.

When information is no longer required, it may be securely deleted or anonymised where appropriate.

11. Your Privacy Rights

Depending on where you live and the laws that apply to you, you may have rights concerning your personal information, including the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Object to certain processing
• Request restriction of certain processing
• Withdraw consent where processing is based on consent
• Request a copy of certain personal information
• Unsubscribe from marketing communications

Some rights may be subject to legal or other limitations.

12. Third-Party Websites

Our website may contain links to third-party websites, including social media platforms, payment providers and other services.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

13. Children's Privacy

Our website is intended for general audiences and is not specifically directed at children.

We do not knowingly collect personal information from children where prohibited by applicable law.

14. International Data Transfers

Some of our service providers may process information in countries outside your country of residence.

Where required, appropriate safeguards will be used for international transfers of personal information in accordance with applicable data protection laws.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable legal requirements.

Any updates will be published on this page with a revised Last Updated date.

16. Contact Us

If you have questions about this Privacy Policy or would like to exercise an applicable privacy right, please contact us.

Julien Trivedi
Email: [Insert official email address]
Phone: [Insert contact number]
Address: [Insert registered/business address]

Your Privacy Matters

At Julien Trivedi, we believe that a refined customer experience also means treating your personal information with care, transparency and respect.