Returns & refunds policy

ast Updated: September 2026

At Julien Trivedi, we want you to feel confident when purchasing from our Ready-to-Wear collection. If your purchase is not right for you, eligible items may be returned in accordance with the terms below.

1. Eligibility for Returns

To be eligible for a return, the garment must be:

• 
  Unworn
  
• 
  Unwashed
  
• 
  Unaltered
  
• 
  In its original condition
  
• 
  Free from stains, marks, odours or damage
  
• 
  Returned with all original tags and packaging where applicable
  

We recommend trying garments on over clean clothing to ensure they remain in returnable condition.

2. Return Period

Please contact us within [INSERT RETURN PERIOD] days of receiving your order if you wish to request a return.

Items returned after the applicable return period may not be accepted.

3. Personal Fitting & Altered Garments

Garments that have been altered, tailored or modified after purchase are generally not eligible for return or refund, unless the garment is found to be faulty.

This includes alterations carried out through our Personal Fitting Service as well as alterations completed by an independent tailor.

Because alterations are made specifically to individual requirements, please ensure you are satisfied with the garment before requesting alterations.

4. How to Request a Return

To request a return, please contact us with:

• 
  Your order number
  
• 
  Your name
  
• 
  The item(s) you wish to return
  
• 
  Reason for the return
  
• 
  Photographs where requested
  

Our team will review your request and provide return instructions where the item is eligible.

Please do not send an item back before receiving return instructions from us.

5. Return Shipping

Unless the item is faulty, damaged or incorrectly supplied, return shipping costs are the responsibility of the customer.

We recommend using a tracked and insured delivery service, as Julien Trivedi cannot be responsible for items lost or damaged while being returned to us.

6. Inspection of Returned Items

Once we receive your returned garment, it will be inspected to confirm that it meets our return conditions.

If the item meets the requirements, we will process the applicable refund.

If the item does not meet the return requirements, we may refuse the return and notify you accordingly.

7. Refunds

Approved refunds will be processed to the original payment method used for the purchase, unless otherwise required by applicable law.

Once your return has been approved, please allow the relevant processing time for the refund to appear in your account. The exact timeframe may also depend on your bank or payment provider.

Original shipping charges, where applicable, may not be refundable unless required by applicable law or where the return is due to an error on our part.

8. Faulty or Incorrect Items

If you receive an item that is faulty, damaged or different from what you ordered, please contact us as soon as possible.

Please provide:

• 
  Your order number
  
• 
  A description of the issue
  
• 
  Photographs of the garment and packaging where appropriate
  

We will assess the issue and, where the product is confirmed to be faulty or incorrectly supplied, provide an appropriate resolution in accordance with applicable consumer law.

9. Exchanges

If you require a different size or product, please contact us to discuss availability.

Where an exchange is not possible, you may be asked to return the original item and place a new order.

Exchange availability is subject to stock.

10. Sale & Promotional Items

Unless otherwise stated at the time of purchase, promotional or sale items may be subject to different return conditions.

Any special return restrictions will be clearly communicated on the relevant product page or during checkout.

11. Non-Returnable Items

Unless faulty or otherwise required by applicable law, the following may not be eligible for return:

• 
  Altered garments
  
• 
  Personalised garments
  
• 
  Garments damaged after delivery through customer use
  
• 
  Garments showing signs of wear
  
• 
  Items returned without required original components or packaging
  

12. Consumer Rights

Nothing in this Returns & Refunds Policy is intended to limit any mandatory rights you may have under applicable consumer protection laws.

Where local law provides additional rights regarding cancellations, returns, refunds or faulty goods, those rights will continue to apply.

13. Contact Us

For return or refund enquiries, please contact:

Julien Trivedi

Email: [Insert official email address]

Phone: [Insert contact number]

Address: [Insert business address]

Carefully Considered. Made to Last.

We encourage customers to review our Size Guide before ordering and to contact our team if they require assistance selecting the appropriate size.

[SIZE GUIDE] | [CONTACT US]